All products are shipped directly from the manufacturer's or supplier's warehouse. Typically, you'll receive your order in 3-5 business days after shipment.* (See handling times below.) 

  • Gifts and Apparel require up to a three day handling period. (Shipped by DHL, or USPS)

  • Press Kits, Molds, and Filters require a one day handling period, while the caged kits require a two day handling period. (Shipped by way of DHL)

*For orders outside the US and Canada please allow 5-10 business days for delivery.

10 day delivery window.
There may be some delivery delays due to the coronavirus outbreak.
Expect a 3 day handling time and 7 days for delivery.

Our policy lasts 30 days. If 30 days have gone by since you've received your order, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted: (if applicable)

 * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 * Any item that is returned more than 30 days after delivery.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

RPP Merch

36500 Ford Rd. #331

Westland, Michigan, 48185



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



To return your product, you should mail your product to:

RPP Merch

36500 Ford Rd. #331

Westland, Michigan, 48185


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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